Progressive Care
Extend your actuator’s life and your peace of mind. Select extended warranty as for your need.
Basic
For all products
$0.00 CAD
Basic Warranty
- Included with every purchase
- Covers defects in materials & workmanship
- Warranty durations 18 months for linear actuators, other product categories see here
- Standard replacement service
Standard
PopularFor linear actuators (USA/Canada)
De $5.00 CAD
Standard Extended Warranty
- Extends linear actuator coverage to 24 months
- Priority claim handling
- Extends linear actuator coverage to 24 months
- Priority claim handling
premium
For linear actuators (USA/Canada)
De $7.50 CAD
Premium Extended Warranty
- Extends linear actuator coverage to 36 months
- Accidental damage protection (1 claim, small deductible applies)
- Environmental protection (within specs)
- Advance replacement
- Express shipping
| Basic Warranty | Standard Extended Warranty | Premium Extended Warranty | |
|---|---|---|---|
| Eligible Products | All PA products | Linear actuators only | Linear actuators only |
| Total Duration | 18 months for linear actuators, other product categories see here | 24 months total | 36 months total |
| Covers Defects in Materials & Workmanship | ✔ | ✔ | ✔ |
| Environmental Protection (moisture/impact within specs) | 18 months for linear actuators, other product categories see here | ✔ | ✔ |
| Advance Replacement | – | – | ✔ One per warranty period |
| Outbound Shipping Method | Standard | Standard | Express (where available) |
| Refund Eligibility | At PA discretion | At PA discretion | ✔ Refund may be offered at PA discretion |
| Availability Outside USA/Canada | ✔ Global | Case-by-case | Case-by-case |
| Covers Normal Wear / End-of-Life | – | – | – |
| Transferable to Another Owner | No | No | No |
What’s Covered
- Defects in materials & workmanship
- Electrical or mechanical failures under normal use
- Replacement or repair of defective units
- Outbound shipping (method depends on warranty level)
- Warranty begins on the shipping date
What’s Not Covered
- Incorrect installation or wiring
- Overloading, side loading, or exceeding duty cycle
- Chemical exposure, submersion, or out-of-spec environments
- Modifications, tampering, or unauthorized repairs
- Wear from reaching expected life cycle
- Cosmetic damage that does not affect function
- Third-party control system failures
Why customers choose progressive care?
Étape 1
File a claim online
Submit your warranty claim through our online portal in minutes. Alternatively, contact our support team directly by phone or live chat — whichever is easiest for you.
Étape 2
We Review Your Request
You'll receive an approval email with all next steps clearly outlined. Our engineering support team reviews every claim with care and expertise.
Étape 3
Send the Unit (If Required)
Use the prepaid return label we provide to ship the unit back to us for inspection or replacement.
Premium customers may receive advance replacement — no waiting required.
Étape 4
Receive Your Replacement
Your replacement unit is dispatched and on its way, based on your plan level.
Standard → Standard Shipping
Premium → Express Shipping
Étape 5
Enjoy Your Product Again
Back to full operation. Fast, simple, and reliable — that's the Progressive Automations warranty promise.
Frequently Asked Questions
|
Product |
Warranty |
|
Linear Actuators |
18 Months |
|
Control Systems |
18 Months |
|
PLC Controls |
18 Months |
|
Mounting Brackets |
60 Months |
|
Lifting Columns |
84 Months |
|
Standing Desk Frames |
96 Months |
|
TV Lifts |
18 Months |
|
Retrofit Motorized Shades |
24 Months |
|
Power Supplies |
18 Months |
|
Actuator Parts |
18 Months |
|
Accessories |
18 Months |